We are currently looking to hire an Operations Supervisor to join our team in a luxurious Yacht Club combining an iconic 64m infinity edge swimming pool, restaurant and bar; fine dining restaurant and wine bar; nightclub; and a waterfront oasis beach bar.
In this role, you will be responsible for providing operational supervision and support in the absence of a senior manager or Pool Master in all venues of the PMYC as well as the Blue Room and at events organized throughout Porto Montenegro.
The position is expected to be an operational leader with the goal of providing excellent guest service and ensuring perfect event
execution while maximizing revenue.
Position Location: Tivat, Montenegro Schedule: Full time, Seasonal contract Position reports to: Operations Manager, Nightclub Manager, Restaurant Manager
YOUR DAILY TASKS WILL INCLUDE THE FOLLOWING:
• Direct activities of service team and constantly monitor all areas to ensure service and product standards are met. Perform daily
team briefing to ensure information is distributed evenly;
• Train and evaluate team members in service procedures, selling techniques and POS system processing. If necessary, take
disciplinary action in accordance with PMYC standards, vision and objectives and in consultation with senior management;
• Ensure hygiene standards and cleanliness is maintained in all front of house areas, including bathrooms, PMYC lounge and
restaurant, and that any corrections are performed or communicated to senior management;
• Perform opening and closing checklists, ensuring that venue is ready for operation, including bar stocking and lounge and
restaurant setup;
• Communicate with reception regarding reservations and special requests to ensure expectations are met;
• Act as a host in all areas of the PMYC, maintaining visibility in front of house areas maintaining a high profile with guests and
members. Constantly obtain guest feedback during operation to ensure high guest satisfaction while taking ownership of guest
complaints and handling professionally;
• Advise management of staffing needs to ensure adequate coverage of all areas;
• Develop and recommend creative promotional programs to maximize revenue and service targets. Plan and implement an
effective sales plan and promotional activities;
• Enforce personal grooming and physical appearance standards of staff, and ensure compliance with YCOM-101 House Rules;
• On a daily basis make an effort to check in with each member of the restaurant and nightclub team and monitor the overall
mood and operation of the team.
REQUIREMENTS:
• High School degree minimum;
• Minimum 3 years of experience as a bartender, of which minimum 1 year in a supervisory role;
• Excellent written and spoken English, additional languages are a plus;
• Strong motivation skills and the ability to establish and nurture relationships with guests and staff;
• Knowledge of common IT programs including Excel, Word and Power Point.
Interested?
If you meet the above criteria and you would like to be considered for this exciting opportunity, then please visit https://careers.portomontenegro.com/jobs/vacancies-for-the-summer-2022-qlQ for details on how to apply .
All applications must be in English. Deadline for applications: position remains open until filled.
We look forward to receiving your application and meeting you in the process!